Booking, Sales, Cancellation & Refund Terms

Distance Sales Agreement

1- Parties

ANT GÖKHAN SEYAHAT TURİZM TAŞIMACILIK KONAKLAMA OTOMOTİV İNŞAAT PETROL. TİC. LTD. ŞTİ shall hereinafter be referred to as "TRANSFER7.com".

2- Subject

Under this agreement, the parties have agreed, within the framework of the terms and conditions set out below, on the provision of one-way or round-trip transfers before and after flights, from addresses determined by the customer to airports and vice versa, or from locations offered by "transfer7.com", and on the performance of this service by transfer7.com in return for payment.

3- Service and Payment Information

3.1. The agreement price includes VAT.

3.2. Where necessary, the agency may replace the vehicle type with a vehicle type of the same segment, provided that it notifies the consumer. For example, a Volkswagen Caravelle instead of a Mercedes Vito. If the customer does not accept such a change at the time of booking, the customer has the right to cancel the booking and receive a full refund of the amount paid. In this case, the customer shall not be entitled to compensation.

4- Transfer Type

One Way (One Way/Round Trip)

5- Vehicle Type

The vehicle type selected by the customer (Mini Van - Minibus)

6- Number of Passengers

The customer is obliged to state the number of passengers.

7- General Provisions

Passengers are required to wear seat belts in accordance with the Highway Traffic Law.

In order to benefit from the transfer service that is the subject of this agreement, the customer must have made a reservation at least 24 (twenty-four) hours before the transfer time. On religious and national holidays, New Year's Day and other official holidays, the reservation must have been made at least 48 (forty-eight) hours before the transfer time. The customer may cancel the reservation up to 24 hours before the transfer time at the latest. In this case, the fee is refunded to the customer. No refund is made for reservations cancelled later than this. During the transfer service, the route to be followed from the departure point to the destination is determined exclusively by "transfer7.com", taking into account traffic, road conditions and other criteria. The customer has no authority to change this route. Within this scope, requests by the passenger to stop at a different location along the determined route and to wait briefly at that location are accepted. transfer7.com is obliged to deliver the passenger to a given point between the two specified routes.

"transfer7.com" does not accept sacks, crates, parcels and the like as luggage during the transfer. Each passenger is entitled to a maximum of 15 kg of luggage. In the event of loss of or damage to luggage for which no declaration of value has been obtained from the passenger, the customer shall have no right to claim the service fee as pecuniary or non-pecuniary compensation. The customer accepts, undertakes and declares that the luggage subject to the transfer contains no flammable, combustible, explosive, narcotic, leaking, odorous or radioactive substance, nor any substance whose carriage and possession is prohibited under the legislation of the Republic of Türkiye. If the driver notices the presence of the aforementioned substances in the luggage, that luggage will not be accepted into the vehicle. If the 15 (fifteen) minute period, also stated below, is exceeded while such substances are being removed from the luggage, if the transfer does not take place for these reasons, or if the customer misses their flight because of the time lost, no refund is made. In these cases, the customer also cannot claim any receivable or right whatsoever against "transfer7.com". If the presence of the substances listed above in the luggage is noticed, "transfer7.com" will immediately report the situation to the competent official authorities. If the presence of the listed substances is not noticed by the driver and is detected when the vehicle is stopped and searched by law enforcement during the transfer, any and all damages and losses that "transfer7.com" may suffer for this reason shall be compensated by the customer immediately, in cash and in a lump sum.

The customer's request to transfer a pet and the type of pet to be carried shall be notified by the customer when purchasing the service online. Without such notification, no pet transfer is made. A pet is never transferred alone without an adult customer accompanying it. An animal to be transferred under these conditions can only be carried in its own cage, in the section of the vehicle designated by "transfer7.com" personnel, with all responsibility resting with the customer. The transfer of animals whose acquisition, keeping or transfer is unlawful under the laws of the Republic of Türkiye is not possible under any circumstances.

For transfers from a given point to the airport, "transfer7.com" declares and undertakes that the vehicle allocated for the transfer will be at the designated point at the transfer time. A delay of 20 (twenty) minutes from the transfer time shall be deemed a reasonable delay. If the delay exceeds 20 (twenty) minutes, the customer is not obliged to wait for the vehicle. In this case, the transfer fee is refunded to the customer. At transfer points such as housing estates and gated communities, "transfer7.com" is not responsible if the 15 (fifteen) minute delay period is exceeded because estate security staff prevent the vehicle from entering. If 15 (fifteen) minutes are exceeded in this way and the customer does not wait for the vehicle, no refund is made. The customer must be ready at the designated point with their luggage at the transfer time. If the customer is not ready at the transfer point at the transfer time, the vehicle allocated by "transfer7.com" is obliged to wait for the customer for 15 (fifteen) minutes. If the customer does not arrive at the designated point with their luggage by the end of 15 (fifteen) minutes, the vehicle has no further obligation to wait.

"transfer7.com" personnel are under no obligation to leave the vehicle at the transfer point to carry luggage or a pet cage, or to accompany the passenger to the vehicle. Children under the age of twelve will not be transferred without an adult companion. The return transfer of the companion to the point of pick-up depends on the companion having purchased the return service on the website. If a wheelchair transfer is also requested together with the customer to be transferred, the customer shall notify this when purchasing the service online.

If the customer states so when purchasing the service online, "transfer7.com" will place one baby seat in the allocated vehicle for 200 TL or 5 €.

8- Force Majeure

If the parties are unable to perform their obligations under this agreement as a result of any kind of force majeure not attributable to them, natural events, adverse weather conditions, social events, popular movements, events arising from adverse developments in working life, any lawful or unlawful labour or employer actions, strikes, lockouts, trade union actions and go-slow actions, war, armed conflict, revolution, declaration of martial law or a state of emergency, conflicts between groups and uprisings, this agreement shall be suspended until the said circumstances or their adverse effects come to an end. When the said circumstances or their adverse effects come to an end, the agreement shall come back into force. The inability of the parties to perform their obligations as a result of force majeure does not give the other party the right to terminate or to claim compensation.

9- Cancellation Terms and Other Provisions

No cancellation, change or refund can be made for any reason in respect of a promotional product purchased by the passenger. Applications made to the bank or to "transfer7.com" for cancellation and refund of reservations whose date and time have passed are invalid.

10- Jurisdiction

In the resolution of any dispute arising from the application of this agreement, the laws of the Republic of Türkiye shall apply and the Antalya Courts and Enforcement Offices shall have jurisdiction.

11- Entry into Force

Passengers who have not signed the agreement but receive the service that is its subject are deemed to have accepted its provisions when the third parties they have authorised to register on their behalf read this agreement and make an online reservation. In disputes arising from the agreement, Highway Transport Law No. 4925 and other provisions of the legislation of the Republic of Türkiye shall apply. The Antalya Courts and Enforcement Offices have jurisdiction. I have received a copy of this agreement drawn up in our name, having read, understood and accepted it in full, together with the departure date and time, Highway Transport Law No. 4925 and the information on the website.

Every user who makes a reservation via www.transfer7.com is deemed to have read and accepted this agreement.